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Client Stories

Money not stretching

The client saw New Direction adviser Joanne at Walton CAB. He said he needed help with budgeting as money was didn't seem to be going very far. He had rent arrears and council tax arrears and was under occupying his house by 1 room. We helped him complete a DHP to deal...
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Increasing confidence

We saw Mary on a home visit. She was having issues with debt and was already seeking debt advice but was having difficulty paying some household bills, including water and TV licence. She was concerned that once the debt issue was sorted out she didn’t want to get into any further financial trouble...
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Taking over the bills

Sam was seen by a New Direction worker after one of her previous clients recommended the service. He had taken over the tenancy from a relative and was finding it hard dealing with the different bills and getting things set up in his own name. The worker went through a budget and...
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DHP and bank account

Bob is under occupying his property and didn't know how he was going to pay the extra rent. We helped him apply for a DHP to deal with this. He also needed advice on debts, so was referred to the Raise debt team. When we next saw the Bob, he felt a lot happier. He...
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