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Client Stories

Help to claim PIP

New Direction worker Elaine saw the client on a home visit. The client was having issues with debt and was already seeking debt advice. She said that she wasn’t paying some household bills, including water and TV licence. She was concerned that once the debt issue was sorted out she didn’t want...
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New tenancy

The client had recently moved into a new flat and was in the process of setting everything up. He saw New Direction worker, Charanjeet who saw him at a Home Visit. His first issue was Housing Benefit. The flat had been let to him as a 1 bedroom flat but he wasn’t...
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Eileen’s story

New Direction worker helped Eileen Ranger deal with her money issues. Eileen attended our launch event and spoke about her experience on the project. She also spoke to the Lottery about how Joanne's help had made a difference in her life and they have posted her podcast on the IFC page on the...
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Zero hours contract

Sharron worked on a zero hours contract and her income was never the same from week to week. When New Direction worker Elaine first saw her, she was off sick. She lived with her adult children and was finding it hard to keep up with loan payments and her rent, council tax and water bills....
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